Which problems does it address?
Login, email and application problems can interrupt work. A clear description and coordinated access help us investigate the cause.
Who is it for?
Existing clients and their staff, and businesses looking for external helpdesk support.
What can be included?
- Assessment of reported incidents
- Email and workstation troubleshooting
- Agreed remote assistance
- Investigation of recurring faults
- Coordination of on-site intervention when required
How we work
Please tell us which system is affected, when the issue occurred and what you have already tried. We agree how remote access will be established. Never send passwords through the web form.
Service boundaries
Availability and incident priorities depend on the service agreement. Hardware faults that cannot be addressed remotely may need an on-site visit.